Welcome to the iStore FAQ
Click the questions below will expand the sections and reveal the answers.
What is your return policy?
If you wish to return a purchase you must do so within 30 days of receiving*. Products must be in their original condition. All original packaging, product manuals, accessories, warranty information and peripherals must be intact. Items and packaging must be free from damage and in “like-new” condition.
To make a return or exchange contact us at 1-888-995-5994 or firstname.lastname@example.org to obtain an RMA (Return Merchandise Authorization) number via email. To help resolve your request faster, make sure to provide your order number and shipping information.
Important: products returned without an RMA number will not be accepted.
Enclose your products in adequate packaging to ensure safe delivery or in the original shipping box in which you received them, and ship them to the address provided with your RMA number.
Refunds will be credited to the original method of payment once the item is received by our warehouse.
For hygienic reasons, in-ear headphones that have been opened cannot be returned or exchanged. Shipping fees are non-refundable.
*For purchases between November 24th and December 15th, the return period is 45 days.
All returns or exchanges can be done within 30 days of purchase and must be accompanied by the original store receipt. Unopened Apple products must be returned within 14 days of purchase. Returns for full refund can be done at the original store of purchase or to the corporate office (email@example.com). If returns are done at an iStore that was not the store of purchase, exclusions may apply. Returns can only be made in the country of purchase.
Refunds / Exchanges
All original packaging, product manuals, accessories, warranty information and peripherals must be intact. Items and packaging must be free from damage and in “like-new” condition.
Refunds will be made using the same payment method as the original purchase.
Cash Refunds over $50 will be made via check within 10 business days from our corporate office.
Credit card purchases will be issued a refund using the original card. Please allow 7-10 business days for processing of your credit.
There are no returns or exchanges on open Apple or Beats products, final sale items, open box or clearance items. For hygienic reasons, in-ear headphones that have been opened cannot be returned or exchanged. Shipping fees are non-refundable.
Charging devices, batteries, cables, voltage converters, travel adapters, memory cards, flash drives and screen protectors cannot be returned.
Defective items within the 30-day policy may be returned or exchanged for a new item, provided the original packaging and receipt are intact.
Outside of the 30-day return policy window, defective items should be returned directly to the manufacturer.
If you would like to obtain a copy of your receipt, please contact firstname.lastname@example.org or call us at 1-888-995-5994
We reserve the right to deny any return if conditions of this Return Policy are not met.
My Typo Keyboard is not working properly - what can I do?
We recommend the following troubleshooting steps:
1 – Ensure your iPhone running the most up-to-date version of Apple’s iOS.
To verify this, on your phone go to Settings>General>Software Update.
2 – Disconnect and then reconnect the device:
On the TYPO, hold the letters ‘Q’ and ‘P’ down at the same time until you see a red light flash on the space bar. Then on your iPhone, go to your Bluetooth settings, press the blue letter ‘i’ and tap on “Forget Device”.
3 – Re-pair the device using the the normal process of pairing:
Go To iPhone Settings>Bluetooth and turn your Bluetooth on.
On Typo, hold down the Bluetooth icon until it flashes blue.
Typo keyboard should appear under “Your Devices” on your phone, select it to pair the Typo to your iPhone.
4 – Make sure your Typo Keyboard is charged.
Pro Tip – A quick way to keep track of the battery life of your Typo Keyboard is to open a new note on your iPhone and press firmly down on the upwards facing arrow key on the bottom row of your Typo. After a few seconds you will see a percentage pop onto your notepad, this is the percentage of battery life for your Typo.
What are your shipping times?
Once your order is placed you will receive a confirmation email.
You order is then processed and shipped within 3 business days out of Montreal, Quebec, Canada. The standard shipping option will arrive in 3 to 7 days, while the express service will arrive in 1 to 3 days. Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow for one extra day of processing if your order was submitted past 12pm EST. For orders placed during the Holidays, please allow an extra day of processing as we receive a higher volume of orders.
How do I cancel my order?
You may cancel your order if it has not yet been processed for shipping. Orders are normally processed after 12pm EST, after which point it may be no longer possible to cancel an order. For more information or to cancel an order please call 1-888-995-5994 or email email@example.com
I am having issues with my Thump Audio product - who do I contact?
For any questions related to Thump Audio products, please contact us at 1-888-995-5994 or firstname.lastname@example.org.